Terms & Conditions

Shipping

We ship everywhere in 1-3 business days unless you are ordering a customized item. If that is the case we will let you know the time of production and the estimated shipping time. 

Delivery time 

We ship from Canada, so depending on where you are ordering, the delivery can takes shorter or longer. We think shipping around Canada or USA will take around 1-5 business days and everywhere else in the world probably 7-10 days, but it's only an estimation from the courier company and it's not 100% guaranteed. 

Once we shipped your product and we sent you the proof of shipping, we will not be held responsible for any damaged during delivery or lost packages and further expenses like custom fees for exemple. 

Returns & Exchanges

We do not accept any return, refund or exchanges at the moment. All orders are final. If you have any questions about the item don't hesitate to contact us and we will do our best to answer you quickly.

Sizing

Except for our permanent collection, all our crochet items are freehand and unique. If you are looking for measurements and it is not in description, please contact us and we will answer you quickly!

Care

All our items are handwash only. Use cold water and gentle detergent. Wool soap is also recommended if it is wool material, but if you don't have any a regular gentle detergent will work just fine. Pieces need to be flat dried only to prevent any stretching. We recommend rolling the item in a towel after the handwash to extract most of the water and then lay it flat to dry. To prevent any stretching we also recommend to never put your item on a hanger. Natural fiber are flexible and it can stretch a lot if it is stored on a hanger.

Prices

All items are priced according to the materials and the time it took to create it. They are all 100% handmade.